Holiday Claims
Holiday Claims

Report of Cyclospora at Hotel RIU Caribe

We have received further reports of Cyclospora in Mexico, as the Hotel RIU Caribe becomes the latest in a long line of hotels to have guests reported instances of the devastating parasite that continues to bring the holidays of unsuspecting British tourists to a grinding halt.

RIU Caribe in Cancun

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The Hotel RIU Caribe is located on the Caribbean coast of Mexico in the resort of Cancun that has recently become popular due to a shift in attitude towards where we feel safe travelling abroad, with Brits no longer travelling in droves to the once popular resorts in Turkey, Tunisia and Sharm el Sheikh in Egypt.

Advertised by UK tour operator Thomson, the RIU Caribe boasts all of the features that you would expect from an all-inclusive, including a variety of restaurants, pools and activities. Unfortunately it appears that they have not managed to escape the outbreak of Cyclospora that currently appears to be affecting holidaymakers in Cancun.



Update on Cyclospora outbreak

Since we originally reported on the Cyclospora outbreak, we have received a large number of enquiries, and health advisory bodies in Scotland and England have begun issuing warnings to those considering travelling to the affected Mexican resorts. Tour operators such as Thomson have been made aware of the issues, but it appears that many holidaymakers are still travelling to affected resorts and suffering from this harmful parasite.

Taking legal action following infection

Along with enquiries from guests at a number of other hotels in Mexico, including the Catalonia Riviera Maya Resort and Spa, the Cyclospora parasite has become prevalent at resorts in Mexico, and in addition to a growing number of hotels with sick guests; we can now add the Hotel RIU Caribe. Guests at this Mexican hotel have informed us that they have suffered from gastric illness symptoms that they believe have been caused by consuming infected food or water, and following a diagnosis of Cyclospora are looking to take legal action against their tour operator.

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How can I tell if I've got Cyclospora?

There are a range of holiday illnesses that you could catch if your hotel or tour operator doesn't take certain precautions, and while high profile pathogens such as E. coli and Salmonella are well known due to their coverage in the press, Cyclospora, which shares many similarities with its smaller sibling; Cryptosporidium, is still relatively unknown.

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Cyclospora Symptoms

If you contract Cyclospora you could suffer symptoms such as diarrhoea, stomach cramps, abdominal pain, nausea, loss of appetite, weight loss, fatigue and bloating.

Many of these conditions can be confused with the symptoms of other pathogens, or can just be generalised as Gastroenteritis or a non-specific gastric illness. If you've suffered these symptoms at the Hotel RIU Caribe or at any of the nearby hotels known to have a problem with Cyclospora, we highly recommend asking your doctor to test you for this debilitating parasite, as it can be missed by medical professionals who don't test for it specifically.

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Claiming compensation

Your tour operator has a duty to provide you with the relevant information that you need to stay safe when in a foreign country, especially if you are travelling on a package holiday. In the event that they send you to an all-inclusive resort that is known to be experiencing an outbreak of a known pathogen and you become ill, it's easy to argue that they have not done enough to keep you safe.

In these circumstances the rights afforded to you by The Package Travel Regulations 1992, which can be used to claim compensation from your tour operator from the UK. This means that even if you contracted Cyclospora at a hotel such as the Hotel RIU Caribe, you won't have to find a solicitor who can represent you in foreign courts.

While you can handle your own claim, if you speak to a travel law specialist such our lawyers at Simpson Millar, we can provide you with a free no-obligation consultation on your claim, and in providing you with 'no win no fee' terms we do the hard work for you and talk to your tour operators legal team on your behalf.

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Contact us to make a claim

If you have contracted Cyclospora at the Hotel RIU Caribe or at any other hotel in Mexico, get in touch with our specialist travel lawyers by calling 0808 145 1353 or complete our enquiry form and we will call you back.

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