Simpson Millar Solicitors are assisting a couple from Romford in Essex in a claim for compensation arising of symptoms similar to food poisoning suffered at the Hideaway Royalton Hotel.
The hotel is in the popular modern resort of Riviera Maya close to Cancun and was sold to our client as a Thomson property although it is featured by their sister company First Choice as being a “stylish retreat within the grounds of the Royalton Riviera Cancun.”
The couple were enjoying the all-inclusive facilities at the hotel when on the 4th day of their 11 night holiday they developed symptoms of stomach cramps and diarrhoea. The symptoms presented for the duration of the holiday and they have had to consult their GP upon returning to the UK.
Up until then they had only eaten at the hotel and only swam in the adult pool so they believe that it was something at the hotel that caused their symptoms. However, our client believes that something could have been done to prevent their symptoms as a review of the hotel on Tripadvisor by someone called “dyob” from Harlow simply entitled “Food Poisoning” advises that the reviewer and his wife suffered similar symptoms to our client.
The fact that others seem to be affected by a similar bug is suggestive of a wider issue at the hotel.
You can search our Holiday Hotel Watch blog to identify whether your hotel is one that we are monitoring for signs of a sickness and diarrhoea bug.
Simpson Millar Solicitors have recently observed an upturn of clients that have travelled to Mexico seeking advice about whether they can claim for sickness suffered during their holiday as Paul Stevens, Group Holiday Illness Claims Manager explains:
We have always had a steady stream of clients that have returned from Mexico with illness bugs such as Salmonella, Cryptosporidium and E. coli type symptoms. This has included groups, including wedding parties, that have stayed at various hotels the resorts of Cancun and Riviera Maya.
It seems that the increase may be due holidaymakers avoiding resorts previously popular such as Sharm El Sheikh and Turkey over fears about security. Therefore clients have increasingly chosen the Caribbean resorts of Mexico, Cuba and the Dominican Republic as their summer holiday destinations.
I am hopeful given the hygiene issues that our client identified given them good grounds for claiming. However, our client’s prospects of successfully bringing a claim are likely to exceed if there are others that wish to join them in a group compensation claim against First Choice or Thomson. After all, strength in numbers is the best way of bolstering a client’s chances of making a successful claim."
Typical compensation awards for sickness bugs suffered in Mexico range from £2500 to £25,000 in the most serious of cases.