Holiday Claims
Holiday Claims
On holiday illness claims benefits

Tour Operator Holiday Complaints

Claim Compensation from your Holiday Company

Our leisure time is important and therefore holidays should be an enjoyable experience for us all, but sometime things can go wrong. Do any of the following points ring true with you?

  • Got a Holiday illness complaint against a UK Tour Operator?
  • Were you ill on a package holiday with Thomson – First Choice or Thomas Cook?
  • Looking for a qualified travel lawyer to help you claim compensation?
  • Frustrated with your tour operators response to your holiday complaint?

If you were ill on a holiday abroad or returned home and were treated for bacterial food poisoning, call us for No Win No Fee advice. We regularly pursue holiday illness complaints against the following big 4 travel companies:

Postcard Testimonial Holiday Claim Expert Simon Lomax
  • First Choice
  • Airtours
  • Thomson; and
  • Thomas Cook.

Holiday Village Hotspot

The majority of our illness claims concern allegations of serious hygiene concerns at a variety of First Choice’s all inclusive Holiday Village complexes. See our case studies for more further information

Holiday Complaints – Your Rights to Claim Compensation

If you suffer illness whilst on a holiday abroad, it may not only affect your holiday enjoyment, but it could leave you with lasting health issues. So how can you claim compensation for your ruined holiday?

Tour Operators are obliged by ABTA to accept liability for any illness arising out of failures in the performance of a holiday contract irrespective of whether the holiday company is at fault.

Regulation 15 of the Package Travel, Package Holidays and Package Tour Regulations also provides that the tour operator:

""...is liable to the consumer for the proper performance of the obligations under the contact, irrespective of whether those obligations are to be performed by [the tour operator] or by another supplier of services."

Tour operators are vicariously liable for the failures of their hotel suppliers abroad, allowing you to claim compensation from them and, if necessary, through our UK courts.

Food Poisoning Holiday Complaints

If hoteliers comply with basic food hygiene guidelines such as those set out in the World Health Organisation’s Codex Alimentarius then most instances of food poisoning should be prevented. Holiday sickness is generally caused by ingesting contaminated food, drink or water whether it's bacteria – parasites or chemical toxin.

Holiday Hotel Watch

Tour companies Representatives often infer that holiday illness is generally traveller’s diarrhoea. Whilst this is correct, the most common cause of Travellers’ Diarrhoea is bacterial infection by:

Change in climate, dehydration, and mysterious viruses tend to cause minor symptoms of gastric illness lasting no more than 48 hours.

Food should always be properly prepared as both uncooked and cooked food can be implicated if hygiene standards are poor.

Holiday Illness Complaints – Call a Qualified Expert

If you suffer from classic symptoms of food or water poisoning whilst on a package holiday contact us for a free assessment of your compensation prospects. Our friendly travel lawyers have years of experience in handling personal injury claims against tour operators.

Get in touch for a chat about how we can help you by filling in our quick, no obligation enquiry form and we will call you back or you can call us directly on 0808 145 1353.