Claire Rabbetts of Simpson Millar was instructed to act for the holidaymaker from Newcastle when she sought advice from Simpson Millar after suffering from illness which she contracted during her holiday.
The holidaymaker first became unwell during her stay at the Coral Sea Holiday Village, but when the symptoms persisted upon her return to the UK she sought further advice.
She described witnessing poor hygiene standards and practices at the hotel, which she believed may have contributed to her illness. Other guests at the hotel were also affected and suffered similar symptoms to those she experienced.
Medical evidence was necessary in this case to prove the holidaymakers claim. This was obtained by Simpson Millar from an expert gastroenterologist, who confirmed that on the balance of probabilities it was the sub-standards at the hotel which had caused the illness and symptoms.
The tour operator responsible for the holiday, First Choice Holidays, admitted that there had been failings at the hotel, which had led to our client's illness and agreed to pay her £3500 in compensation.
At the outcome, the holidaymaker confirmed she was very pleased with the services she received from Simpson Millar, and in particular praised Claire Rabbetts on her organisational skills, her quick turnaround of the matter and her caring and sympathetic approach. She has confirmed that she would have no hesitation in recommending the services of Simpson Millar to friends and/or family members.
Claire Rabbets added that she is pleased with the excellent outcome for her client and the fact the tour operator accepted responsibility for the hotel's failings, resulting in a speedy resolution to matters.
If you have been affected by illness following your recent overseas holiday we would be interested to hear from you, as you may be entitled to thousands of pounds in compensation as a result of the tour operators’ negligence. We are happy to provide advice and assistance regarding such claims.