Holiday Claims
Holiday Claims

£27500 for Shigella Illness at Hotel Excellence Riviera, Cancun, Mexico

Compensation for Somerset Holidaymaker Exposed following Dysentery at Mexican Hotel!

Simpson Millar LLP has recovered £27,500 for a Somerset lady who was struck down with shigella at the end of a dream holiday to Cancun, Mexico.

The Hotel Excellence Riviera is sold as a 5 star luxury hotel by British tour operators. It is located on the beach with the world's second largest barrier reef on its doorstep. Despite its facilities, the hotel has been subject to a number of illness claims in the last three years.

Mexico holiday illness complaints

This claim was brought pursuant to the 1992 Package Travel Regulations for the 'improper performance of the contract# against the Global Travel Group.

Liability was denied throughout by the tour operator but settlement was finally achieved out of court to the relief of our client.

What is Shigella Dysentery?

Shigella is a serious intestinal infection often causing severe, prolonged diarrhoea and abdominal cramps – only a small amount of bacteria is required to spread the infection.

The bug is known to spread and cause disease amongst small groups of holidaymakers or large numbers of persons. Shigella dysentery can be water-borne or food-borne, but it can easily be passed from person to person either directly of through the environment.

Could I have contracted Shigella?

If you contracted shigella whilst staying at the Hotel Excellence Riviera you may have experienced the following:

  • Diarrhoea lasting more than 48 hours
  • Abdominal cramps
  • Feverish with flu like symptoms
  • Occasional vomiting
  • Lethargy (accompanying the gastrointestinal symptoms)
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Suffered Complications from Gastric Symptoms?

The amount of compensation is determined by both the severity and duration of the illness, and whether the illness develops into a secondary condition such as Irritable Bowel Syndrome, Reactive Arthritis, Chronic Fatigue syndrome etc.

On this occasion our client developed both Irritable Bowel and Chronic Fatigue hence the high level of the compensation she received.

Were you Ill at the Hotel Excellence Riviera?

Holidaymakers who suffer food or water poisoning abroad due to unsanitary conditions are entitled to claim compensation in the UK provided they travelled on a regulated package tour.

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